Terms & Conditions

Collection Of Goods

The ideal way to get your purchases, if you are local, is to pick them up directly from my home in Shepley.  Your order email will provide my address details if you have selected local collection.  Please see my contact details if you should need to arrange a time to collect.

Delivery Costs

Delivery costs for orders to addresses within the UK are based upon the type and number of items purchased.  Orders are generally sent out using the ‘Royal Mail 2nd Class’ service.

Tea Towel delivery costs are £1.50 for up to two items and £3.20 for three or more.  Greetings cards and Postcard Packs are £1.00 for up to two items and £2.00 for three or more.  Coasters are £1.50 for up to three items and £3.20 for four or more items.  All other items are £3.20 irrespective of how many items are purchased.

Overseas postage costs are subject to confirmation – please contact us on (+44) 07866 733162 – to confirm cost of delivery for your order.

Delivery

Jane Middleton Art Shop aims to dispatch the products selected by our customers within 3 to 5 working days of order receipt, (Subject to Availability). Where the item is not currently in stock Jane will contact you and arrange to produce the item for you, usually within 3-4 weeks or offer a full refund.

Cancellation Rights and Policy

Under the current Laws within the United Kingdom, you have the right to cancel the contract of purchase of any item within seven days of delivery. To cancel this contract, please contact us detailing your reasoning behind cancelling the contract.

Additional to this, items can be returned within 14 days of purchased if boxed, unused and in perfect condition. Jane Middleton Art can then provide you with a full refund upon the item returning to us. For the return of items we would strongly advise the use of a courier that uses a tracking delivery service. In the unlikely event of a customer returning a product, the cost of delivery will be the responsibility of the customer in question.

Statutory Rights

All terms and Conditions discussed will have no effect on your Statutory Rights as a Customer of Jane Middleton Art.

Collection of Information

Users contacting us through this website do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use. The debit and credit card details are processed by our secure payment provider (Stripe) and at no time do Jane Middleton Art have access to the data.  Information that is provided relates to the status of payment, whether that be Successful or Unsuccessful.

Orders

At Jane Middleton Art, we collect information on the customer regarding their purchased order. This includes the customer’s name, address and contact details. These contact details will solely be used for billing purposes, to contact the customer should we have any issues regarding the processing of the order. It is important to note that Jane Middleton Art does not receive or hold any credit or debit card details that are provided by the customer. Jane Middleton Art only receives the payment status of the specific order and to re-iterate, does not hold onto customers debit or credit card details at any point.

Damaged Goods

Should in the unlikely event you receive goods that are damaged, you must advise us within seven days of receipt by email. The product should be returned using a courier that can supply a tracking number.

Incorrect Goods

Should in the unlikely event you receive incorrect goods, please return the product to our address.  We will then provide you with a full refund or a replacement correct product.

Privacy Policy

Jane Middleton Art endeavours to ensure your privacy is a priority to ensure a successful experience of our Online Store. If, for any reason, you believe that we are not providing this service, please don’t hesitate to contact us and inform us of your concerns.  Please see our Privacy Policy for further details.